Need Help With a City Department

I understand that sometimes dealing with a city department can be confusing or intimidating. Maybe you just do not know which department to contact. Whatever the case may be, your issue is important to me and I am here to help you navigate your specific matter, get the correct information, and ensure your situation is being handled properly. Although there are restrictions on what my office can assist you with, we will always do our best to help you to the extent possible.

To get assistance, please fill out the form below.

NOTE: We can help you if you (1) are a resident of the City of Kerrville and (2) have a request about a department within the City of Kerrville municipal government.

What we can do:

• Help you get basic information from a department

• Help you get in contact with the proper department

• Help you request information or the status of an existing matter with a department

What we cannot do:

• Circumvent department rules

• Force a department to act in your favor

• Change a final decision

• Influence matters involving another organization, business, entity, or third party

• Intervene in legal and judicial issues

• Provide legal advice or recommend an attorney

Please be prepared to provide the following:

1. Your Information

2. Details of Your Request

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